First / New Home Wooden Ornament
We are excited to create pieces that will exceed your expectations! If your item arrives in less than perfect condition, we will promptly fix or remake it at no cost to you. If your product is ever accidentally damaged in the future please reach out so we can guide you on the best way to fix it!
Proudly created in Saskatchewan using sustainable & North American-sourced wood.
If you have any questions, or would like to chat to us in person please email hello@sticksanddoodles.com or call us at (306) 510 2422
About Us!
Sticks & Doodles was founded in 2020 by Kyle & Danelle Moffatt in Regina Sk, with the desire to create beautiful custom signs for the most important moments in people's lives!
Since then, we have created thousands of signs & ornaments, and in 2022 opened a store / shop and brought on a team of artists to help us create more special pieces for people celebrating life's big milestones.
FAQ
Guarantee
We guarentee the high quality of every handcrafted product produced in our space! If you have a question, or want more information, please email us at hello@sticksanddoodles.com
Product Care
We use the highest quality woods & paints, but wood is wood and you will want to avoid excess moisture on your artwork. If have a problem and need touch up paints or guidance on fixing something that was accidentally damaged please message us!
Local Pickup
All products can be picked up from our store at 595 Henderson Drive in Regina
Local Delivery
If you're in Regina, White City, or Pilot Butte you can choose local delivery at checkout!
Shipping
Shipping is available worldwide through Canada Post. We offer free lettermail shipping on many of our small items, and you can choose tracked for all signs! The estimated delivery time is automaticaly updated by Canada Post at checkout
Social Media Sharing
Please feel free to tag @sticksanddoodles when sharing your items on social media! We will do our absolutly best to share them on our pages.
Returns & Exchanges Policy
We are so proud of the work we do and proudly guarantee it's quality.
If you have an issue with your order for one of the follow reasons, please notify us within 15 days of receiving it so we can discuss a replacement or refund.
1. The products in your order were broken, damaged, or defective
2. There were items that were ordered that were not included in your order
3. Your order is incorrect (size, colours, text, etc)
4. You feel the product was promoted incorrectly or differently from what was described.
Due to the nature of personalized products, the following cannot be used as a reason to return personalized, or customized items.
1. Requesting a refund after 15-days of receiving your order
2. You no longer need the product, or have changed your mind about the order
3. You made an error with your order (size, colours, text etc)
Please contact us anyways as we can often easily fix the mistake!
4. The product is damaged due to improper handling, or in any other way that is not related to the delivery of the product.
Please contact us anyways as we can often easily fix or guide you on fixing any damage!
Non personalized or non customized products *ready made* can be returned in the original packaging with a receipt. As our products are in other stores, we require a proof of purchase with your order. Consider giving our team your name and phone number when you order so you're order is saved in our system.
Christmas Return & Exchange Policy.
December 23rd is the last day to return or exchange Christmas themed merchandise, along with all ornaments & tags until January 15th (which is outside of the return window for products purchased before Christmas. This is to prevent the practice of "decorating and returning". If you received multiple of the same ornaments as gifts and would like to exchange one for a similar in-stock ornaments please contact us. In addition, all products that have a year become final sale on December 23rd of that year.
To request a refund please contact us at hello@sticksanddoodles.com. Provide as many details and photos as possible.
If for any reason you are not satisfied, there is a problem, or your item arrived damaged, please contact us directly at team@sticksanddoodles.com
Important - As we get close to Christmas, Free Lettermail shipping will become:
"Free Untracked Lettermail - (May Arrive After Christmas. Choose Pickup, Delivery, or Tracked to Guarantee Christmas Arrival)"
Products with this shipping method may not be returned if they arrive after Christmas. Use this shipping method at your own discretion.
Seasonal Products
Final Sale as of the date of their holiday. This includes Valentine’s, Easter, Halloween, & Christmas Collections
Refunds (if arranged with us)
Some banks handle refunds differently on your credit card's online banking. Authorized transactions may show two charges, or two refunds. Once the transactions move to the statement they will correctly show the amounts in the transactions.
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